Business parcel guide
What does a parcel audit subscription include?
Franklin’s subscription combines parcel tools, expert analysis and recovery services. Customers receive auditing, ongoing analytics, reports, cost breakdowns and access to parcel expertise while keeping 100% of recoveries. The subscription is paid separately.
What work does Franklin perform?
Franklin checks every UPS and FedEx invoice one by one and audits every shipment. It flags and files eligible Guaranteed Service Refund (GSR) and void claims. Other billing issues can require investigation, manual review and email follow-through. Franklin handles the tools, analysis and follow-through as one service.
The purpose is to handle parcel work for the business, not simply give it another tool to operate. A customer should understand which services apply to its shipping program and what information is needed before work begins. Discuss those details with the team rather than assuming every possible parcel engagement is identical.
What does the customer see?
Ongoing analytics, reports and cost breakdowns help explain where shipping dollars go. Parcel expertise helps interpret patterns and answer questions. The useful connection is between the information, what it means and what Franklin did next—not just access to a screen or an unexplained export.
When discussing reporting, ask about the covered period and accounts, measure definitions, explanations of findings and recovery status. Identified opportunities, submitted claims, approvals and actual credits should remain distinct. Clear charge detail and status explanations help your team see what was reviewed and what happened next.
What internal capability does the subscription replace?
Franklin supplies the tools, their maintenance, expertise and labor. A business can obtain dedicated parcel support without developing a system, maintaining it and hiring a team to perform the audit and analysis work. This lets its people focus on serving customers instead of becoming parcel specialists.
The subscription pays for the agreed service, including the tools, maintenance, expertise and labor. Franklin explains the information and access needed to begin, then handles the agreed parcel work while your team keeps its existing shipping process.
What stays with the customer?
The business retains its carriers, carrier-account ownership and existing shipping process. It keeps 100% of recoveries. Franklin’s separate subscription does not transfer account ownership or turn recovered dollars into a percentage-based fee.
The subscription is paid separately from recovered funds. Compare the agreed services and total fees over the same period to understand the value for your shipping program.
How do I begin?
Share your name, work email and approximate weekly package volume through the inquiry form; phone is optional. After the inquiry is successfully saved, you may choose a conversation with a Franklin Parcel team member. If you do not book, the team can still follow up about the inquiry.
The first discussion can cover your current arrangement, the questions you want answered and the service appropriate to your shipping profile. Our team explains the applicable subscription and next steps for your shipping program. Bring a concrete question so the conversation can be useful from the start.